Returns & Replacement Policy

1. General Return Policy

As many of our products are carefully selected or made in limited quantities, general returns are not accepted.

We only consider replacements for products that arrive damaged during transportation, subject to the conditions outlined below.

2. Damaged Products

If your product arrives damaged, please follow the steps below:

1. Record a continuous video while opening the package.
2. Make sure both the packaging and the product are clearly visible in the video.
3. Contact us within 48 hours of delivery.
4. Send the unboxing video along with clear photographs of the damaged product and packaging.
5. Keep the original packaging and damaged product safely until we provide further instructions.

3. Claim Review & Resolution

Once we receive your claim and the required evidence, our team will review the submitted materials and determine the appropriate resolution.

For approved damage claims, a replacement may be provided without requiring the damaged product to be returned.

The resolution will be determined based on the nature of the damage and the information provided as part of the claim.

4. Important Requirements

Damage claims submitted without an unboxing video or more than 48 hours after delivery may not be accepted.

We strongly recommend recording the entire unboxing process continuously, starting from the moment the sealed package is opened, to ensure that the condition of the package and product can be clearly verified.

5. Contact Us

For any questions or to report a damaged product, please contact us:

The Classy Crate

Email: theclassycrateindia@gmail.com
WhatsApp: +91 94471 92213
Website: www.theclassycrate.in